Capturing the holistic purchasing experience through an Experience Mapping exercise facilitated by me and conducted with members of our technical team as well as folks with direct access to our customers–Customer Care Advocates.
Visualization of Experience Map exercise.  This is a sharable document for our team and stakeholders. It captures the existing experience, highlights gaps, problem areas as well as areas of success to help craft a viable solution going forward.
Sketching out wireframes for the phone checkout experience. 
Sample of desktop wireframes.
Sample of phone wireframes.
Proof of Concept document to show that the proposed, responsive desktop design will function on tablet interfaces.
Current, responsive version that is live on site.  Project successes include rebuilding a multi-page process into a one page process, designing a completely responsive experience and improving customer experience by including missing informatio
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